At iBi, exchanging or returning your order is no problem at all. If you ordered the wrong size or think a different color looks better on you, we are more than happy to exchange the item for you.
You can exchange or return an item within 14 days of delivery of your order. Please use the return form which you can download on the right-hand side of this page. We would appreciate it if you can also send an e-mail to firstname.lastname@example.org about the item you want to exchange or return.
You can return your item to:
iBi Free Life B.V.
PO Box 292
3640 AG Mijdrecht
- Complete the return form.
- Use the original packaging to return the item(s) and add the return form to this package.
- Drop the package off at a post office and pay for the shipping.
- When we receive your package, we will check it thoroughly. If it meets our return conditions, the original purchase amount of the returned item(s) will be transferred to your bank account within 14 days after you returned the item.