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Complaints

Did your order not go as planned and are you not satisfied with our service? It happens but we want to do everything in our power to ensure that you are satisfied after all!

 

We recommend that you first inform us about your complaints by sending an email to hello@ibifreelife.nl. If we cannot work it out together, you can submit a dispute for mediation through Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, as a consumer in the EU, you can also register your complaint through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. You can only file your complaint through this platform as long as it is not being processed somewhere else.